Add your game as an exception to bypass your virus protection software. You may want to make sure nothing is interfering with the LaunchPad such as a real-time antivirus scanner, a firewall, or spyware/adware on the computer.

Delete the launchpad.cache folder and relaunch the LaunchPad again. Navigate to the directory of the game you are trying to play and open the launchpad.libs folder. Try turning off your router for 15 seconds, then turning it back on to see if this improves your patching process. In most cases of connection issues, the router is either blocking the ports needed to patch and play our games or is 'clogged' and needs to be reset. Routers are the number one cause of connection issues for players of our games. Go back to Internet Options to the Advanced Tab, scroll down to Security and un-check 'Check Server Certification Revocation' and 'Do Not Save Encrypted Pages to Disk'.Check the box Delete Personal Settings, and then OK.Follow these steps to reset your Internet Options which may improve LaunchPad performance. Reset your Internet OptionsĮven if you use Firefox, Google Chrome or another web browser to surf the internet, the LaunchPad runs off of Internet Explorer settings. These can also effect game performance and hinder the connection to the game servers. It is recommended that you uninstall them, reboot the machine, and then re-launch the game. In addition, some browser toolbars (such as Google Toolbar or Yahoo! Toolbar) provide popup-blocking that can cause connection problems while using LaunchPad. None of these programs are necessary to run Windows. These are non essential programs that may adversely affect computer performance. The following programs are not legitimate anti-virus software and have been known to cause issues with the LaunchPad. Log in and enter the game as you would normally. Right-click on the LaunchPad icon and select 'Run as Administrator' to load it with full access. If LaunchPad continuously downloads the same files every time you launch, the following are a few steps you can take.

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